CastleVille Guide: Loading Problems for Mac

Date: Nov 16 2011 01:32:53 Source: Official Forums
KeyWord: CastleVille, CastleVille Guide, Can Not Play, Load Problems
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Castleville

For optimal performance while playing CastleVille, it's important to have the most current Flash Player installed. Without the latest flash update, it is possible to experience loading error messages and blank screens.

For Safari, Firefox and Opera browsers

These instructions are for Mac OS.

(If you are using Windows, see the CastleVille Guide: Loading Problems for Windows.)

If you have problems uninstalling Flash Player on a Mac, follow these steps:

  1. First determine your Mac OS version.
  2. Then choose the instructions to uninstall Flash Player on your version of Mac OS.

Determine your Mac OS version

  1. Click the Apple icon in the upper-left corner of your screen.
  2. Choose About This Mac.

    mac

  3. View the Mac OS version in the About This Mac dialog box.

Uninstall Flash Player on your version of Mac OS

Uninstall Flash Player on Mac OS X 10.4 to 10.7 (Tiger, Leopard, Snow Leopard, Lion)

  1. Download the Adobe Flash Player uninstaller:
    Mac OS X, version 10.6 and later: uninstall_flash_player_osx.dmg (238 KB)
    Mac OS X, version 10.4 and 10.5: uninstall_flash_player_osx.dmg (238 KB)

  2. View the uninstaller.

    On Safari, choose Window > Downloads.
    If you are using Mac OS X 10.7 (Lion), click the Download icon displayed on the browser.

    safaridownload


    On Mozilla, choose Tools > Downloads.
  3. Double-click the uninstaller in the Downloads window to open it.

    un01

    Note: If the Flash Player installer window does not appear, in the Finder, choose Go > Desktop. Scroll down to the Devices section and click Uninstall Flash Player.

  4. Double-click the Uninstaller icon in the window to run the uninstaller. If you see a message asking if you want to open the uninstaller file, click Open.

    un02

  5. When the uninstaller starts, click Uninstall.
  6. Bookmark or print this page so that you can use the rest of these instructions after you quit your browser.
  7. To quit all browsers, either click the browser name in the Uninstaller dialog box, or quit each browser manually and then click Retry.
    Note: Clicking the Quit button stops the uninstallation process. Do not use the Quit button to quit the browser

    un03

  8. After you quit the browsers, the uninstaller continues automatically until the uninstallation is complete. When you see the message notifying you that the uninstallation succeeded, click Done.

    un04

  9. To verify that you uninstalled Flash Player, restart your browser and go to this About Flash Player page. If Flash Player is still installed on your computer, the About Flash Player link displays a Version Information box. The following example shows what the box looks like.

    versioninfocallout

    If this box appears on the About Flash Player link, it shows the Flash Player version installed on your computer.
    If Flash Player is no longer installed on your computer, the About Flash Player page displays one of the following boxes. The box indicates that you uninstalled Flash Player successfully.

    MissingMsg3

  10. Quit the browser and install the latest Flash Player

Uninstall Flash Player on Mac OS X 10.1 to 10.3 (Puma, Jaguar, Panther)

  1. Download the Adobe Flash Player uninstaller:
    Mac OS X, version 10.3 and earlier: uninstall_flash_player_osx_10.2.dmg (1.3 MB) (updated 05/27/08)
  2. Choose Window > Downloads to view the downloaded uninstaller.
  3. Save the uninstaller file in a convenient location.
  4. Double-click the uninstaller in the Downloads window to open it.

    unold01

  5. Double-click the Uninstaller icon in the window to run the uninstaller. If requested, enter your computer user name and password and click OK.
  6. When the uninstaller starts, click Continue.

    unold02

  7. Bookmark or print this page so that you can use the rest of these instructions after you quit your browser. Quit all browsers and other applications that use Flash Player, including instant messaging applications, SWF files, and projectors (EXE files that play SWF files). Otherwise, the uninstaller cannot finish (even though it appears to finish).

    unold03

  8. Once the uninstaller finishes, the window closes automatically.
  9. To verify that you uninstalled Flash Player, restart your browser and go to the About Flash Player page. If Flash Player is still installed on your computer, the About Flash Player link displays a Version Information box. The following example shows what the box looks like.

    versioninfocallout1

    If this box appears on the About Flash Player page, it shows the Flash Player version installed on your computer.
    If Flash Player is no longer installed on your computer, the About Flash Player page displays one of the following boxes. The box indicates that you uninstalled Flash Player successfully.

  10. Quit the browser and install the latest Flash Player (see below for installation instructions or click here).

**********For Google Chrome Users:**********

Since Chrome has Flash built into the browser you will need to update your current version of the browser. Keep in mind that even if you have updated recently, a hotfix may have been released requiring you to update again. Click here to get the very latest version of Google Chrome.

Reference: http://kb2.adobe.com/cps/909/cpsid_90906.html

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